Contact
Contact the Northbeam support desk
One desk handles orders, refunds, verification and label questions. Email is answered within one business day; the phone line is staffed during business hours.
Last updated: August 2026
Reach us
- General support: [email protected]
- Orders, returns and refunds: [email protected]
- Telephone: +1 (401) 528-7134
- Hours: Monday to Friday, 9:00 to 18:00 Eastern. Closed on US federal holidays.
- Response time: one business day for email, usually less.
- Postal address: Northbeam Supplement Company, Inc., 180 Westminster Street, Suite 640, Providence, RI 02903, United States
These are the only official contact channels for JellyFil in the United States, and they are step four of the source verification check. We do not run support through social media direct messages, and anyone contacting you from a different address about a JellyFil order is not us.
Send a message
Include your order ID if you have one; it turns a two-email exchange into a one-email answer.
This form opens your own email client and sends from your address; nothing is stored on this site. Never send card numbers, full bank details or passwords by email. We will never ask for them, and any message that does is not from us.
What this desk handles
Order status and tracking, address corrections before dispatch, damaged or incomplete deliveries, return authorisations and refunds, certificate of analysis requests, batch code checks, and questions about the label or the ingredient list. If it concerns an order placed on ejellyfil.com or a bottle that came from it, this is the right address.
What we cannot do is give medical advice. We are a distribution and support desk, not a clinic, and we will not tell you whether JellyFil is safe alongside your prescription. That question belongs to your pharmacist, who can see your full medication list in a way we never can. What we can do is send you the complete ingredient panel to take with you, and we do that the same day it is asked for.
We also cannot help with an order placed somewhere other than this portal. JellyFil has no wholesale accounts and no marketplace listings, so if you bought elsewhere there is no order record here to look up, no refund we are able to issue, and no way to confirm which run the bottle came from. In that situation, open a dispute with the platform you bought from and read the verification page before taking anything.
Before you write
Three questions are answered faster by a page than by us: where is my order, how does the refund work, and is my bottle genuine. If the answer is not there, write in and we will take it from there.