Legal
Refund policy
Effective August 2026
1. Scope
This policy applies to purchases of JellyFil made through ejellyfil.com and fulfilled by Northbeam Supplement Company, Inc.. It does not apply to goods obtained from any other seller, marketplace listing or third party, because no such distribution is authorised and no order record exists for it.
2. Eligibility window
A refund may be requested within 60 calendar days of the purchase date shown on your order confirmation. The window runs from purchase, not from delivery. The manufacturer asks that the product be used for at least 30 days before a refund request based on lack of results; requests based on tolerability are accepted at any point in the window.
3. Condition of goods
Opened and partly used bottles are accepted. Please return all bottles from the order, used and unused. Goods that have been repackaged, decanted or tampered with cannot be accepted.
4. What is refunded
The product price paid. Original shipping charges, where applied, are not refunded. Return postage is the customer's responsibility except where the order arrived damaged, incomplete or incorrect, in which case Northbeam covers it.
5. Return authorisation
Contact [email protected] with your order ID before returning anything. A return authorisation number and the return address are issued within one business day. Parcels sent without an authorisation number cannot reliably be matched to an order and will delay processing.
6. Processing
Receipt of the returned parcel is confirmed by email on the day it arrives. The refund is issued to the original payment method within 3 to 7 business days of that confirmation. Posting times at your bank or card issuer are outside our control and may add a further one to three days.
7. Exclusions
Requests made after day 60. Orders placed outside ejellyfil.com. Goods returned without authorisation and without identifiable order details. Repeated refund requests from the same customer or address, where Northbeam reserves the right to decline further orders.
8. Damaged, wrong or incomplete orders
Report within 14 days of delivery, with photographs of the outer packaging and contents. A replacement or a full refund including shipping is issued at your choice.
9. Cancellation before dispatch
Email [email protected] as soon as possible. Where the order has not entered dispatch we cancel it and refund in full. Once dispatched, the standard return process applies.
10. Disputes
Please write to us before opening a chargeback. Nearly every dispute we see is a delivery or timing question that one email resolves faster than a card issuer can. Where a dispute is opened, we respond with the order record, dispatch confirmation and correspondence.
11. Contact
Northbeam Supplement Company, Inc., 180 Westminster Street, Suite 640, Providence, RI 02903, United States. [email protected] · +1 (401) 528-7134. A plain-language walkthrough is on the guarantee page.